Terms of Service

Last Updated: September 20, 2026

Welcome to VELVRA.

This website is operated by BTO Global LLC under the VELVRA brand.

Throughout the website, the terms "we," "us," and "our" refer to VELVRA and BTO Global LLC.

By accessing our website, purchasing our products, or using our services, you agree to these Terms of Service.

Please read these terms carefully before using our website.

If you do not agree to these terms, please discontinue your use of our website and services.

1. Online Store Terms

By using our website, you represent that you are at least the age of majority in your state, province, or territory of residence, or that you are using our services with the consent of a parent or legal guardian where applicable.

You agree to use our website and services only for lawful purposes.

You may not use our website to engage in fraudulent activities, violate applicable laws, infringe intellectual property rights, or interfere with the security or operation of our services.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, unauthorized activity, or violations of these terms.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, ingredients, usage instructions, and other relevant product information.

However, the appearance of products may vary slightly depending on your device, screen settings, and other factors.

We reserve the right to update product information, packaging, and product availability as necessary.

Material changes to a product already ordered will be communicated to the customer where required.

If an ordered product becomes unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.

3. Product Use and Safety

VELVRA products are intended to be used in accordance with the instructions provided on the product packaging and our website.

Please review the product information, ingredients, warnings, and usage instructions before use.

If you have concerns about whether a product is appropriate for your individual circumstances, consult a qualified healthcare professional.

Discontinue use if you experience irritation or an unexpected adverse reaction, and seek appropriate professional advice if necessary.

Product information provided on our website is for general informational purposes and is not intended to replace professional medical or dental advice.

Nothing in these terms excludes any liability or consumer rights that cannot lawfully be excluded.

4. Pricing and Payment

Product prices are displayed on our website and may be subject to change.

The applicable purchase price will be displayed before you complete your order.

Shipping charges, taxes, and other applicable charges will be presented during checkout as required by applicable law.

We reserve the right to correct pricing errors and inaccurate product information.

If a pricing error affects an order that has already been placed, we will contact the customer before taking further action.

If an order cannot be fulfilled at the agreed price, the customer will be offered an appropriate resolution, including cancellation and refund where applicable.

Payment must be successfully completed before an order can be processed.

5. Order Acceptance and Fulfillment

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order.

We reserve the right to reject or cancel orders for legitimate reasons, including suspected fraud, product unavailability, or payment verification issues.

If we cancel an order after payment has been collected, we will provide an appropriate refund.

We use third-party fulfillment and shipping providers to process and deliver orders.

VELVRA remains responsible for its obligations to customers under applicable law, regardless of the use of third-party service providers.

6. Shipping and Delivery

We currently offer shipping to the United States and Canada.

Shipping availability, estimated delivery times, and applicable shipping costs are described in our Shipping Policy.

Delivery times may vary depending on the destination, shipping provider, product availability, and other relevant circumstances.

If we cannot ship your order within the applicable shipment timeframe, we will provide the options required by applicable law.

For more information, please review our Shipping Policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, and order cancellations are governed by our Return & Refund Policy.

Eligible change-of-mind returns must be requested within 30 days of delivery and meet the applicable return conditions.

For hygiene and safety reasons, opened or used oral care products are not eligible for change-of-mind returns.

This restriction does not limit your rights in relation to defective, damaged, or incorrectly supplied products, or any other rights available under applicable law.

Please review our Return & Refund Policy for complete details.

8. Accuracy of Customer Information

You agree to provide accurate and complete information when placing an order or contacting our customer support team.

This includes your name, email address, shipping address, and other information required to fulfill your purchase.

If you discover an error in your order information, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before the order has been dispatched.

9. Intellectual Property

All content on our website, including text, product descriptions, graphics, photographs, logos, trademarks, designs, and other materials owned by or licensed to VELVRA, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written authorization, except where permitted by applicable law.

Nothing in these Terms of Service grants you ownership of any intellectual property belonging to VELVRA or its licensors.

10. Third-Party Services

Our website may use third-party services, including e-commerce technology, payment processing, fulfillment, shipping, and analytics providers.

Your use of certain third-party services may be subject to additional terms and privacy policies.

We are not responsible for the content or practices of third-party websites that we do not operate.

However, the use of third-party providers does not remove our obligations to customers under applicable law.

11. Prohibited Uses

You agree not to:

• Use our website for unlawful or fraudulent activities.

• Submit false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Interfere with website security or functionality.

• Upload or transmit malicious code.

• Infringe the intellectual property or privacy rights of others.

• Use automated systems to disrupt or abuse our services.

We may take reasonable action to prevent or respond to prohibited conduct.

12. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain the availability, accuracy, and security of our website and services.

However, we cannot guarantee that our website will always operate without interruptions, technical errors, or other disruptions.

To the extent permitted by applicable law, we disclaim warranties and limit liability relating to website availability and other matters that may lawfully be excluded or limited.

Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, defective products, personal injury, or any other matter where exclusion or limitation is prohibited by applicable law.

Nothing in these terms limits any non-excludable consumer protection rights available to you.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy for further details.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, products, services, or applicable legal requirements.

Updated terms will be published on our website with a revised Last Updated date.

Where required by applicable law, we will provide additional notice of material changes.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

15. Governing Law

These Terms of Service are governed by applicable laws of the United States and the laws of the jurisdiction in which BTO Global LLC is legally established, subject to any mandatory consumer protection laws that apply to customers in their respective jurisdictions.

Nothing in these terms limits any mandatory rights or remedies available to consumers under applicable law.

16. Contact Information

For questions regarding these Terms of Service, please contact:

VELVRA

Operated by BTO Global LLC

Email: support@getvelvra.store

Website: https://getvelvra.store