Shipping Policy

Last Updated: September 20, 2026

Thank you for shopping with VELVRA.

We are committed to providing a reliable shopping and delivery experience for our customers in the United States and Canada.

Please review our shipping policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Estimated processing time: 3-4 business days

Order processing includes payment verification, product preparation, packaging, and preparation for shipment.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.

You will receive an order confirmation email after successfully placing your order.

Once your order has been dispatched, we will provide shipping confirmation and tracking information when available.

2. Estimated Shipping Times

We currently ship to the United States and Canada.

Estimated shipping times are as follows:

United States

Estimated transit time: 7 - 10 business days

International 

Estimated transit time: 10 - 14 business days

Estimated delivery time includes the applicable order processing period and shipping transit time.

Business days exclude weekends and applicable public holidays.

The estimated delivery timeframe for your order will be communicated through our website, checkout, or order confirmation, as applicable.

Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, and other circumstances.

We will not treat estimated delivery times as a guarantee of delivery by a specific date unless we expressly state otherwise.

3. Shipping Costs

Applicable shipping charges will be displayed during checkout before your order is submitted.

The total amount payable for your order, including applicable shipping charges, will be shown before you complete your purchase.

If a free shipping promotion is available, its eligibility requirements will be displayed on our website or during checkout.

4. Order Tracking

Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

You can use the provided tracking number or tracking link to monitor your shipment.

Please note that tracking information may take some time to become visible after a shipping label has been created.

If your tracking information has not updated or you need assistance locating your package, please contact support@getvelvra.store.

5. Shipping Delays

We work with third-party fulfillment and shipping providers to deliver your orders.

Delivery may occasionally be affected by circumstances such as:

• Severe weather conditions.

• Public holidays and seasonal shipping demand.

• Customs clearance procedures.

• Carrier disruptions.

• Incorrect or incomplete delivery information.

• Other unforeseen transportation or logistical issues.

If we determine that your order cannot be shipped within the applicable shipment timeframe, we will notify you and provide the options required by applicable law, including the opportunity to agree to a shipping delay or cancel the affected order and receive a refund.

We will make reasonable efforts to provide updates regarding significant delivery issues.

Nothing in this policy limits your rights under applicable consumer protection laws.

6. Customs Duties and Import Taxes

Orders shipped to Canada may be subject to applicable customs duties, import taxes, or other charges, depending on the shipping method, destination, and applicable regulations.

Any charges that are not included in the purchase price or shipping fee will be disclosed where required by applicable law.

[TO CONFIRM — WHETHER CUSTOMS DUTIES AND IMPORT TAXES ARE INCLUDED IN THE SHIPPING SERVICE FOR EACH DESTINATION.]

If additional charges may be payable by the customer upon delivery, we will provide the relevant information before purchase as required by applicable law.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please review your name, address, postal code, phone number, and other required delivery information before submitting your order.

If you notice an error in your shipping address, contact support@getvelvra.store as soon as possible.

We will attempt to update the shipping information if the order has not yet been dispatched.

Once an order has been shipped, address changes may not be possible.

If a package cannot be delivered because of incorrect or incomplete shipping information, please contact us so we can review the available delivery and return options.

Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law. Any such charges will be communicated before proceeding.

8. Lost or Missing Packages

If your package has not arrived within the communicated delivery timeframe, please contact support@getvelvra.store.

We will review your tracking information and contact the shipping provider where necessary.

If your package is confirmed lost or cannot be delivered due to a fulfillment or shipping issue for which we are responsible, we will provide an appropriate resolution.

This may include a replacement or refund, depending on the circumstances and applicable law.

9. Order Cancellation

If you wish to cancel your order before shipment, please contact support@getvelvra.store as soon as possible.

We will review your cancellation request based on the current order status.

If your order has already been dispatched, cancellation may no longer be possible. You may request a return after delivery in accordance with our Return & Refund Policy.

If we are unable to ship your order within the applicable shipment timeframe, we will provide the cancellation and refund options required by applicable law.

11. Contact Us

For questions about shipping, tracking, or delivery, please contact:

VELVRA

Operated by BTO Global LLC

Email: support@getvelvra.store

Website: https://getvelvra.store